FAQ

Do you have other models in stock that are not in-store or shown on your website?

We want to help you save TIME and are passionate about helping you find the right timepiece – just call, email or come visit our store where one of our product specialists will be pleased to assist you! If you don’t find one of the models from our brands online or in-store, we will search our network to get you that perfect product.

Are your watches new?

Watch Warehouse is a fully authorized retailer of each of the brands that we carry. Every item that you find on our website and at our store is new and comes directly to us from the manufacturer. All purchases come with the original packaging, warranty, manuals and occasionally some extra goodies. Every product is inspected by our staff before it is shipped or sized to ensure your purchase is in mint condition. Scratches and dents happen though once you start wearing your new product – like a wrinkle, don’t sweat it - it’s part of its character!

Do you price match?

Yes - you deserve to make the best of your time. Our watch experts will gladly price match any other authorized Canadian website.

​How do I place an order without using a credit card?

If you can’t make it into our store, watchwarehouse.ca is happy to accept PAYPAL. Please confirm and verify your billing information before processing. We will contact you via email to confirm when your order has been processed and shipped. 

What are the charges for taxes and shipping on my order?

We can also provide 1-3 day Express for those that need it just in time. For a full list of shipping options, please check our shipping section. Taxes are charged based on the receiving customer’s location. To receive a quote for your order total, we’ve made it easy for you by providing an "Estimator" function at checkout.

How are online orders checked for verification?

We take your security as seriously as we take time. Each online or phone order is verified through the card holders issuing bank for authorization before being processed. All services are completely secure and no credit card numbers are ever stored or recorded by Watch Warehouse. Please ensure that your billing information matches your credit card statement. You may also be contacted by one of our Customer Service Representatives as an extra measure of security.

​What if I want to change my order after it is placed?

Please contact Customer Service as soon as possible during our business hours and we can make the revision to your order.  If your order has already shipped, we will be happy to have you return the item to us and ship you out a different model of your choice so you get that perfect product to measure the passing of your time.

I think I was charged multiple times for my order?

Don’t worry – we only charge you once for your order!  Upon clicking PLACE ORDER and in record time, our systems will pre-authorize your credit card for payment. Payment is captured once we confirm and ship your product. If there is a payment error, and you continue to attempt to place the order, your card may be pre-authorized multiple times. However, a reversal request is immediately sent.  Sometimes your bank isn’t as timely as us and it can sometimes take up to seven days depending on your financial institution.

​What items are considered a "Final Sale"?

Some of our brands are automatically discounted by 20-25% and are thus still available for our regular return policy. An item that is discounted by 30% or more is considered to be "Clearance" and is final. Please contact us if you are unsure about an item's return policy!

Do you ship to PO Boxes?

All shipments destined for PO Boxes will be shipped via Canada Post. You will receive a tracking number via email two business days after your confirmation email. If you have chosen the Express Shipping option during checkout, your order will be sent via Canada Post Xpresspost. 

​Do you ship internationally?

Not just yet. We gladly ship to Canada and soon to all 50 states in the U.S. If you are an international buyer wishing to ship outside of North America, please use a verified PayPal account as your method of payment. 

​I have not received my package on time. What do I do? 

If the tracking of your package is delayed or is showing as "delivered" and you have not received it yet, please contact us so that we can assist you. Oftentimes, if no one is home at the time of delivery, there might be a note on your door or in your mailbox as your package was rerouted to your community mailbox or nearest pick-up outlet. So please double check with your nearest facility to see if your package is there waiting for you.